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Your address
Date

Custom Service Director
Company name and address

Dear Sir/Madam,
RE: Item, Order Number, Date Purchased, Description

I wrote to your office a week ago but have not heard back. I also called your customer service hot line, and while your representatives were pleasant, they were not able to solve my problem.

As explained in my letter sent last week, I purchased the product and discovered it was broken.

In that I really do not want to keep this item and certainly don't want to pay full price for it, please let me know where or how I can return it. Clearly this is not the item that was advertised nor is it up to your usual standards of quality.

Sincerely,

Your Name Here
Phone
Cell
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